What to Do If You Can't Make Outbound Calls
What to check if you can receive calls but cannot place them.
If you can receive calls but can't place them, try these steps first.
Check Your Phone's Registration Status
- Look at your phone's screen for a "not registered" message or icon
- If it shows unregistered, see What to Do If Your Phone Isn't Registered
Check Do Not Disturb
DND blocks incoming calls, not outgoing ones, but it's worth confirming it isn't on. Dial *79 to turn it off just in case.
Still Can't Call Out? Contact Support
Please have the following ready:
- Your name and extension number
- The number you're trying to call, and the time you tried to make the call
- What happens when you try (silence, a busy tone, or an error message)